My 5th and reverse gear went in one of my cars, the MR2 Turbo. Didnt really think much of it and got myself on 247spares.co.uk and had a few prices from a fair few companies all over the UK for 2nd hand boxes. I didn’t go for the cheapest nor the dearest, tried to get the history of them all and feedback from each company. Easy Jap Parts Ltd came out mid-price and the history of the box sounds OK too.
The indian guy ‘Charles’ stated the gearbox was in a car they are driving round the yard at the minute (imagine a bunch of monkeys climbing round some tyres and driving a smashed up MR2 and you’ll be thinking something similar to what is really going on there) so I ordered it.
£211 later and I still don’t have a gear box…. the car is sitting in the air on high stands as the engine is mid-mounted and needs to come out of the car from the underside to get at the gearbox, a real nightmare. The garage didn’t want to stick it all back together without having the new box so they had a whole bay disabled. Called Easy Jap Parts Ltd and exlained this and they just said “oh sorry, we took the wrong box out and are taking yours our now”.
5 Days later a pallet arrives, I take it to the garage and they open it and there it is….. a metal block in the shape of a gear box with holes in it, sea-weed in it, rust all over it etc etc. Clearly this hadn’t been used in years let alone a few days.
Got a new box from somewhere else and Easy Jap Parts said they would collect this one and refund the cash for me, ok, so they delayed my car and the garage a week but I get my cash back so it’s ok… right?
Wrong! 3 weeks later and many phone calls and all I get is abuse down the phone, told them to come and pick it up and they said they have paid £50 a time twice to pick it up and it wasn’t hear and nobody was in. Bullshit. I was here and my mobile number was on the collection note just in case I went the chippy or something.
Spoke to them again and they use Lynx for their deliveries… funny they should say that because so do I!!!!! They collect from my premises once a day at the least! Spoke to the delivery guy and he said nope… no box on his records for collection.
Called Easy Jap Parts once more and got another mouth full.
Called my bank and said I want to do a charge-back on the card and am now sending the gearbox back to my own cost and will get a full refund via my Bank.
Now….. if I was you, and I was looking for anything Easy Jap Parts had in stock or to order, ID go elsewhere!
Easy Jap Parts Ltd is a blagger website, similar to a complaints one. This is FULL of news and stories about Easy Jap Parts and their shoddy service. Some are going to trading standards, some are going to try and sue them, some just give-up and loose the cash for their dodgy-damaged-goods.
A couple of quotes:
Stay away from this company, i had a complete engine from this company after they contacted me through findapart they delivered it 1 and a 1/2 weeks after they took my money,ifitted it to find the engine that they told me had done 27 thou miles was banging its head off my mechanic told me the bottom end had gone.
Bought a door described as “a minter”, arrived covered in scratches and the bottom of the door folded where it had clearly been dropped.
Contacted Easy Jap Parts many time via phone, email and formal letter quoting the Distance Selling Act, however received absolutely no response.
Finally got hold of Charlie who kindly(!) offered to give me a refund if I took the door back to him and it was in the same condition as it had left him. A clear case of my word against his with me doing all of the running around and he clearly having no intention of refunding any money. Conversation ended up getting very heated and the phone being slammed down. (by the way Charles is an indian/pakistani bloke who probably isn’t even named charles at all)
Dreadful quality parts. Dreadful customer service. They failed on just about every count and refuse to take calls concerning refunds or replacement parts. Avoid like the plague!I wish I’d found this website 2 weeks ago. Ordered exhaust, boot lid and fog light over the telephone. Exhaust turned up on its own 3 days later. Fog light and boot lid followed after 3 days. Can’t believe that anyone would package up a boot lid in such bad condition and expect anyone to be happy to fit it to their car. My car was mint before a bump at the back so I accept that my standards are set high but this takes the p***. Covered in scratches, spolier hanging off, bent at both back corners – only fit for the scrap heap, dread to think what the rest of the car must look like. Spoke to Raj?, ‘Mr Kahn’?, Charlie? and a couple of others, all refused a refund.
Company Name
Easy Jap Parts Ltd
1603 Pershore Road,
Stirchley,
Birmingham,
UK
B30 2JF
Tel: 0121 459 0077
Fax: 0121 459 3003
Easy Jap Parts Never use them for any import parts. Doors have been damaged, glass arrived smashed, clutches installed 2nd hand and even worse, my gearbox arrived useless.
easyjapparts@aol.com is their email address just for your reference people.
“Welcome to Easy Jap Parts, for all your Japanese parts needs.
We stock anything from interior trim to alloy wheels for all manner of Japanese cars, all parts are off the shelf.
Due to the vast and constantly changing stock list we cannot provide a list here. Please call or email for stock availability.
easyjapparts@aol.com
Telephone : 0121 459 0077″
Whatever! I wouldn’t call these useless apes even if they were the last company supplying parts in the world.
I too have had a bad experience with Easy Jap Parts.
Apparently they “don’t do refunds”
Anyway in case anybody is interested in chasing them for outstanding monies their directors are:
DIRECTOR: MOHAMMAD, KHYAL
Appointed: 25/03/2004
Date of Birth: 31/01/1978
Nationality: BRITISH
No. of Company appointments: 2
Address: 35 PALMERSTON ROAD
SPARKHILL
BIRMINGHAM
B11 1LH
DIRECTOR: UMAR, MOHAMMED
Appointed: 25/03/2004
Date of Birth: 18/08/1974
Nationality: BRITISH
No. of Company appointments: 1
Address: 35 PALMERSTON ROAD
SPARKHILL
BIRMINGHAM
B11 1LH
Thanks for that
I too have had a bad experience with Easy Jap Parts in B’ham. I ordered a door which did arrive but was a week late. Then as I’d already fitted another door by this time I sent the Eay Jap Parts door back and after a fe phone calls I was told by the Director (who I’m sure was using a more English name) that they don’t do refunds.
After contacting trading standards I got my problem resolved and the monies did go back into my back account.
It took 6 weeks in all to achieve nothing. They really are the best guys in the business….. if the business is doing nothing for lots of cash.
Complete rip-offs!
Stay well away!
I have just contacted trading standards who have advised me to make a claim via the courts.
I am following their advice and would recommend anybody else to do the same.
Easy Jap Parts need to be forced to stop trading if they proceed to rip every tom, dick and harry off with their dodgy carp parts and really poor quality customer service levels.
Yet they say they are the biggest in the midlands and that they have an office in Japan?!?!?!
Boo Easy Jap Parts.
wish I had researched this company before I purchased my parts. I ordered a track control arm and a rear fog light for my vehicle, was send over a week later two completely rubbish track control arms and no light. The mechanic said that the ones I had been sent were worse than the one I needed replacing. Rang to complain told I would have to send them back for a refund, asked someone to call me back – after 3 calls and no replies looked for them on the website. Thanks for all the comments know its gonna be a struggle to get my money back – will keep site updated.
Parts R Us or Easy Jap Parts as you may know them by are still ripping people off. Some info I have found can be seen here:
Easy Jap Parts / Parts R Us
It seems they failed to supply their Public Liability Insurance! Ha – what else would expect from such a bunch of robbing bastard monkies?
http://www.hse.gov.uk/notices/notices/Notice_details.asp?SF=CN&SV=300691921
Parts R Us
1603 Pershore Road
Stirchley
Birmingham
West Midlands
B30 2NH
England
I needed an engine for my mitsubishi gto so I speak to this bunch of utter joakers and get one for £1000 + VAT next day delivery (took 3 weeks) 44000Km (add a 1 on the front!) 4 month warenty (when I finally get an invoice after saying I want a refund it says 30days) so now we are of to the small claims court! Just remember people if these jokers do sting you you can claim damages as well as a refund (in my case the fitting fee of £495) its all in the Sale of goods act 1979. And if you do get stung reprt them to trading standards hopefully if enough of us do they will be able to shut the idiots down (and I realy hope send them down as well!)
Kris
That comment was about easy jap parts by the way
Thanks Kris.
Keep up the claim mate and keep us posted.
has anyone considered rogue traders?
ejp think they are untouchable.rogue traders would let the general public aware of their scams,deceit,lies and junk parts.
You’re right, somebody should let rogue traders deal with them!
i to have bought a mitsubishi delica engine off them 41000 miles 4 month garrentee all pressure tested and so on but when the garage fitted it oh head gasket gone lots of fone calls to them lots of different names and finaly got them to say they will replace the engine but not the cost of refitting it £450 been in contact with trade an standards they said small claims court job so looks like we r going to do that
Do it. And keep me (and the readers) posted. Easy Jap Parts need to be shut down – it’s as simple as that.
Bunch of monkeys swinging around a scrap yard getting things working in a fashion ready to rip off some Brits.
Just bought a par of gas struts for a Subaru from Easy Jap Parts. They arrived damaged and for a completely different vehicle. Have been emailing them with no success. Next stop is Trading Standards. There appear to be several websites all full of complaints against this company. Wish I had found them before parting with any cash.
If only it was possible to turn the clock back three weeks, found these forum sites and not ordered a replacement automatic gearbox from these people for my Nissan Serena, the first arrived was fitted (£200+vat), drive goes after 30secs, phone up EJP we will get another out in 48 hours, 9 days later the replacement turns up, this time with no torq converter and best of all a snapped prop shaft, so when the bubble wrap was removed, gearbox oil went everywhere, obviously dropped before transit as the places where the breaks are do not look recent.
So having read through other peoples misery with this lot, i have simply emailed them and told them I want a refund and the two crap boxes collected within 48 hours or i will take it further, i have also contacted trading standards.
This still leaves me however with a serena with no gearbox and unhappy kids who want to go out at the weekend, so is there a reputable secondhand parts dealer anywhere…….or is that asking too much?
Use 247spares.co.uk but look up each of the companies that reply to your request BEFORE you buy!
Update on my GTO engine saga, since getting on to the small claims track I now have a hearing for the 18th March so the end is almost in site! Easy Jap got their solicitor on to me to try and cut a deal (not a leg to stand on come to mind) but no too little to bloody late. Oh for any of you out their doing this to I printed out this blog and the whole bit in Blagger.com about them as background evidence about them it will help you out, it all gets taken into account!
Good Luck
Oh and just contacted BBC watchdog prob wont do anything but its worth a punt
Well done Kris!
Apparently:-
Quote from another website
“anybody who has order via 24/7 parts and bought parts from easy jap parts and who still hanst had there refund or problem resovled needs to phone this man up
as he will sort within 5 mins of the phone call
0207 1001939 alex
phone the man if ya haveing problems with easy jap parts
unlucky for easy jap parts”
Another person says:
“have called this guy and he has told me he will look into it but this is his private buisness line. you can email hq@247spares.co.uk and the phone nos are 02071001388 he has asked me if you would take the number out of the posting. Will let you know how i get on with my ordeal with these people. well did get a result refund -25% handeling fee;CATCH is it will cost me more than the refund to get it back to them. these guys know the games to play lesson well learnt by a newby deli owner”
From Blagger:
Bloody Great! Wish i’d found this place before MY nightmare with this AWFUL dishonourable company. Read what happened to me and take extreme care when spending YOUR hard earned cash on what SEEMS like it could be a good deal..
End of september Tony contacted me via findapart to tell me they had a headlight unit and indicator unit in stock for my car (Mazda 323).
As i live in the middle of nowhere i RASHLY asked them for a set of good brake discs for my car too. Bad mistake. In fact bad mistake overall with this terrible company. I also was promised a speedy delivery however they took two days longer than expected necessitating me wasting time waiting for them and taking time off work.
And when they arrived? Oh surprise surprise, despite them having my car registration number they sent the wrong indicator unit. And the brake discs they sent made EVERY mechanic i know laugh. like a drain. The brake discs were worse than the ones i had ON the car.
Oh yes next i had to endure the endless phone calls, tracy promising to ring back (oh what a surprise that never happened!)…Eventually tony told me if i sent them back i’d get a refund (hahahahaha). I sent the parts back, on a 5 day delivery, at a cost of 12 quid.
Several phone calls and a full month later (i should’ve seen it coming really).. tony tells me that the parts haven’t been received back to them and if i can show them a signature i can have a refund.
I’d sent them standard parcel which meant 5 day delivery and guess what.. no signature…. can you see where this is going oh hardworking folk that don’t need to be ripped off?
I’m going to be contacting the post office to find out if this company has a history of “losing returns” (and i bet i can guess what they’re going to say)and then i ALSO have to try and reclaim cash that intrinsically i know i’ve had ripped off from me.
AVOID THIS COMPANY IF YOU HAVE HALF A BRAIN. BUYING GENUINE PARTS WILL END UP COSTING YOU LESS TIME MONEY AND STRESS.
I’ve only lost 100 quid to this poxy THIEVING company, but my heart goes out to those of you that have been ripped off for more than that. If anybody has any practical ideas on how to obtain cash back, or has an ongoing trading standards claim, please get in touch (djtopaz@hotmail.com) as i would love to help you strengthen your claim.
I could not be MORE disgusted with not only their appalling customer service and blatant lies, but the brazen THEFT of customers cash speaks volumes too.
I suspect this won’t be the last complaint about them. Absolutely terrible dishonourable company with staff about as useful as chocolate teapots.
PLEASE PLEASE.. HARDWORKING PEOPLE… DON’T GIVE THIS COMPANY YOUR CASH. YOU WILL REGRET IT.
From Blagger:
I have already left a negative comment about Easy Jap Parts, and in fairness I have read both negative and positive reviews of EJP. What I find very worrying is that some of the positive thumbs up comments appear to be fake, possibly placed by EJP staff themselfs. Heres an example, on March 14th Nos4r2 left the opening comment, “I used an online part saearch engine to find a jap import part I urgently needed…” His comment is a negative but note the sentence structure and importantly the SPELLING of the word search. Now on the 18th March Rambo left a positive comment which started with ” I used an online part saearch engine to find a jap import engine I urgently needed …” Now is’nt that a coincidence? Same sentence structure, same mis spelyt word. So…everyone please double check the so called thumbs up comments about this company, check the date too when a positive was left, as for some reason a positive is left near enough the same time a negative is left. I suggest to anyone using this site to make a judgement on EJP, just go with the negatives as the positive comments run a very high risk of being fakes!!!! PS lets see if a positive follows this comment?
From Blagger:
Bought a bull bar from them that was damaged and worse than the part I binned. Tony at EJP said send it back for a full refund and plus refund of postage for the return. Guessw hat when they gotr the part back they said we can’t refund you as the part was returned damaged??Hangon I returned as it was already damaged. The courier company said I should get photos of the damage from EJP, have I received any pics, of course not EJP can’t even reply top emails let alone take pics, thats way too complicated for these cheese monkeys. This pond sc m have ripped me off over £100, I implore all of you to do the following make a complaint against EJP by going to the Trading Standards, Office of Fair trade plus make a report of theft to the Birmingham City police, and finally get in touch with the media, gp to http://www.bbc.co.uk and email Watchdog regarding the practices of EJP, the more complaints they receive the more they will actually investigate this company. I’ve been on the spoof EJP website and it really does tell the truth about EJP, go and have a look. Finally lets orgainise and pay Tony and his monkeys a visit and we will show him a new storage space for his brilliant spares, very alimentary. Oh yes and lets see how long it takes before a positive is left, by an EJP staffer.
From Blagger:
Avoid this company at all costs.
Charged my card for a part they knew was not in stock and then said “we don’t do refunds”. Anyway I got the impression a refund would not be forthcoming so got County Court Judgement against them, which was very quick and easy as they didn’t bother replying to any court letters.
Now for the interesting bit, I asked for a Warant of Execution from the Court (request to send bailiffs in) and spoke to the bailiff in question and he said “yes I collected a cheque from them today and their cheques are usually ok” So a bailiff visits them regularly enough to know them and collects cheques for outstanding court actions, need I say more?
From Blagger:
!!!! DONT TOUCH THIS COMPANY !!!!
They sell you parts they do not even have but are quick enough to take your money….
I ordered a brake caliper 3 weeks ago, they sent a caliper for the wrong car, called sent e-mails etc and eventually got the part it was for the wrong side…
loads of phone calls and a lot of messing about later i was promised i would have the correct part within 2 days – It is now 2 weeks later and still nothing.
Have called company every day to be fobbed off with different excuses and promised to be called back – which never happens ( i dont think they know how to make an outgoing call!!)
They informed me it had been sent with a courier, I asked for a number to contact the courier and see what was happening – They only have a mobile number which is constantly switched off !!! (aye right!)
Today after a number of feeble excuses I finaly lost the plot with their pathetic excuse for customer service so asked for a refund – which they refuse to give until I pay to return the incorrect part.
I fail to see why I should pay for their error and will be cancelling payment with my card company and it will be up to them to arrange collection of the part…..
All in all I find this company terrible to deal with, they make loads of promises and make all the right noises but when it comes down to it they are just useless and never deliver; either their promises or the correct goods..
Oh dear. another mug here leaving a blog regarding easy jap ripoff parts.Wish i had seen this site before buying from them. Part-Fuel pump for toyota surf not even part no for my 3-0 surf electrical connectors smashed filthy badly packaged. Returned to ejp said i don’t want another sending and wanted full refund. I was then told 25% would be deducted from purchase price of £246-50 so it looks like i will be going down the same road as a lot of you have had to do because i am not goin to let prats like them rip me off
gaz Says:
March 17th, 2008 at 4:52 pm e
i got put in touch with this lot through first choice spares and was after a toyota celica gt4 st205 front fog light,easy jap parts was a fair price but a tenner postage which i thought was a bit steep but went for it..they sound superb on the phone telling you they dont care about profit and all parts are cleaned and shipped in tip top order.i placed my order and waited about 3 days for it to arrive.the package was a football sized ball of bubble wrap containing a part that was covered in oil and mud and the back was ripped open and bent where they couldnt be arsed to take out a screw, oh and it was the wrong part!!,so we contacted them and was told to send it back after them trying to tell us it was what we ordered.anyways we sent it back costing us five pounds although they charged us ten initially and waited….after a week or so our lass phoned and the woman she spoke to said shed sort it,she didnt ask for a name or part anything so how the f”£k did she know who we were…it took many more phone calls on our part and getting excuses like accounts is closed etc before finally today our lass spoke to the same woman who said shed sort it there and then so why not do it 4 bast^&d weeks ago…….still waiting money….would not recommend……pissed off celica owner
From Another Post
From another post:
gaz Says:
March 17th, 2008 at 4:52 pm e
i got put in touch with this lot through first choice spares and was after a toyota celica gt4 st205 front fog light,easy jap parts was a fair price but a tenner postage which i thought was a bit steep but went for it..they sound superb on the phone telling you they dont care about profit and all parts are cleaned and shipped in tip top order.i placed my order and waited about 3 days for it to arrive.the package was a football sized ball of bubble wrap containing a part that was covered in oil and mud and the back was ripped open and bent where they couldnt be arsed to take out a screw, oh and it was the wrong part!!,so we contacted them and was told to send it back after them trying to tell us it was what we ordered.anyways we sent it back costing us five pounds although they charged us ten initially and waited….after a week or so our lass phoned and the woman she spoke to said shed sort it,she didnt ask for a name or part anything so how the f”£k did she know who we were…it took many more phone calls on our part and getting excuses like accounts is closed etc before finally today our lass spoke to the same woman who said shed sort it there and then so why not do it 4 bast^&d weeks ago…….still waiting money….would not recommend……pissed off celica owner
I also used first choice spares who passed me onto Easy Jap Parts for my MX5 wing and door.. I ordered my parts and waited 2 weeks for the delivery, when it finally arrived it was only a door which was full of broken glass and had dents/scratches.. Fair enough i thought, it was cheap and it’s only for a track car. I rang Easy Jap Parts after not hearing anything about my wing and easily enough they offered a full refund for that part, result i thought..
Today i spend most of the morning stripping the old door down and moving parts over to the new door which at this point had been washed and had hours of t-cut/polish to make it look half sharp, anyways i got the door in place but noticed the pillar was really bent!! Rang them up and after being passed around i was told i could have a refund but only if i send the door back to them and pay for delivery myself.. Now after finding this site i very much doubt i’ll be posting the door back. Got back on the phone and the bloke said i could pop down with the door and he’d have a replacement waiting for me.. I’ve emailed them to confirm what the bloke has said and i’ll ring yet again to check stock before i set off..
I would not use Easy Jap Parts again if they were the only place in the world who had the part i want in stock.. Spread the word..
What is the score if you have paid for parts using your visa card. As far as im concerned they are a bunch of liars. sent me scrap doors and also wrong parts what would be fit for the skip. I will sort them out. £280 out of pocket because of them.
I too have just found this page after parting with 105 quid for a turbo that arrived late was the wrong part and wasn’t fit to put on my car i’ve had to pay the return postage and now i’m worried that i won’t ever get the right part if i get a part at all don’t know what to do now just wait and hope never had so many lies in one phone call i curse the day i called them and i curse first choice spares for being the start of my misery no car no hope no money and them bastards laughing all the way to the bank we really should all get together and do something about them all turn up on the same day and refuse to leave until we’ve got our money back or something a bit more radical i am up for it who else is the company name should be monkey business or sleazy crap spares.
GTO saga again! Will this ever end!
Lets see it’s June 2007 and I order a GTO twin turbo engine on 24hr delivery 3 weeks later I get it and it gets fitted, 2 weeks after that its smoking like Macy Gray. Phone calls and court procedings ensue in court March 2008 I win they don’t show £2400 coming my way!! Hooray says I, send in the bailiffs. Oh but we didn’t know we were meant to be in court say Easy Jap! Would you believe they didn’t get any of the court docs! Back in court August 2008, sorry sir we didn’t know. Ok says the judge come back in December we’ll sort it out then.
Now on to the point- when I go back I want to take as much info with me as possible so to all you people that have been to court, can you post your case number and the court it was at and I’ll give it all to the judge. Hopefully that will put the final nail in Easy Japs coffin if I can prove they have been taken to court loads of times before!
Thanks Kris
they are still up to their tricks mate,bought a sunroof off them which l sent back coz it was wrong size.cant get my money back though.
had simular problems with a refund for a part that has never been delivered. contacted the suggested number on this blog and was told that EJP have gone into LIQUIDATION!!
I’m gutted to hear they’re still a bunch of robbing gits.
I just wish people would search the net abit more before going with them or the dodgy spares company they trade under too.
I can echo all of the experiences above. These people are lying, thieving trash! In my case they are now claiming that EJP no longer exists and that Tony (AKA Umar) was only ever a friend of the company. People who feed strong enough about this need to join forces to involve an M.P. to force the men behind this business out of the industry. The courts have the powers to exclude them from being Directors of any company and could even bar them from association with any business selling car parts. The low life behind this business clearly hold decent brits in contempt seen by the fact that they even hide behind false names!!
Just looking for a part for my Honda CRV via 247 Spares – one quote received from “MIDLAND Jap Parts” at same address as “EASY Jap parts” Do you know if it is the same firm with a new name? Seems suspiciously like “Midland Jap SPARES” to me!! – (this must be a company with a better reputation in what appears to be a different part of Birmingham)
we are a company that has taken over the building we do japanesse car spares we have no connection with easyjapparts the company (easyjapparts) has gone into liquidation we stepped in to take over and run a seperate business known as MIDLANDJAPPARTS.. thank you
Bollocks. You’re just changing the name again. And your false british name is bollocks too.
Bunch of monkies are still running the place and it’s still Easy Jap Parts / Parts R Us / 24-7 Spares and now Midland Jap Parts.
Total waste of space. Don’t touch them with a barge pole.
Dan is absolutely right. I’ve just had a horrible experience with this company in April this year. Same thing as the post on 26 of March 2008 from Gaz. Adam, the manager is a liar and shouldn’t be in business. Stay away from Midland Jap Parts
Naughty Easy Jap Parts
here i am, another trusting mug.
wont bore you with all the details as so common,£500 for an auto gearbox need i say more.
Can anyone tell me where they are, i would like to visit them and collect my money and what or how many monkeys should i expect top meet. have been in communication with a “Tracey” and “Adam Khan”.is palmerston rd their private residence? any info would be appreciated as i am coming fcrom scotland so want to know as much as possible.many thanks
Really regretting using Midland jap parts or whatever their called this week! I was looking for a window regulator on 24/7 parts back in November and mid jap parts come up trumps. “wish they hadn’t” I recieved the part 3 days after ordering and guess what it was the wrong one. So i got on the phone and spoke to Tracey she said to return it which i did at my expense, she asked for pictures of the old 1 which i emailed. 1 week later hadn’t heard a thing so i called we’re still looking I’ll call u back she said. She never so after a few days i called them again spoke to tracey again, still looking was the reply!! How fuckin long does that take i thought!! Left it another 4 days called them again. Anyway the conning twats was supposed refund me 2 weeks ago called 3 times since and threatened informing trading standards. Have I seen the money?! Your right I haven’t. DO NOT use this company is my advice